FAQ

ORDERING

Do you accept Credit Cards?

Yes we do but only via Paypal & Square reader. We also accept personal checks, money orders or cash.

How will I know if my order has gone through?

You will receive a confirmation email that your order request has been received. Feel free to call us if you have any worries or concerns.

Can you deliver the same day?

All basket orders typically require a minimum one week lead time however if you have a rush order please call us to discuss your needs and we can provide a quote for rush order. If you order is being shipped, you must understand that UPS like other shipping companies will not guarantee on time delivery because of their volume as you get closer to the major holidays — even if it is shipped next day air.

Do you deliver locally on weekends?

Yes — we deliver on weekends.  When we quote your basket we will provide Atlanta metro delivery charges for in town or outside the perimeter deliveries.

Can I cancel my order?

You may cancel your order if your gift basket has not been made. You must contact us by phone to cancel your order.

What shipping company do you use to deliver the orders?

We will deliver your order via UPS. When shipping our baskets, they are wrapped carefully to protect the gift basket from damage.

Will you offer shipping insurance?

All of the contents are insured against damage and loss with no extra charge.

Will you collect sales tax?
By Georgia state law, we are required to collect 8% sales tax on every order.

Can a message be send with my gift?
Yes, please do not forget to include your message (in the additional notes section of our order form) and your gift will be delivered with accompanying card.

What discounts do you offer?

Please check our facebook page for seasonal and occasional discounts. Also, if you write a facebook recommendation for us we will provide a 20% discount for your next purchase.

 

PRODUCTS & CUSTOMIZATION

Do I have to purchase a basket that is listed/shown on your Web site or can I create my own?

All our baskets are only made once an order has been placed. So yes, you can custom order your gift basket. There might be something your recipient might not like so we can substitute for another item. You can call us to explain what you would like. Typical customization includes color schemes, themes and clothing items.

I am having problems choosing the right gift basket. Can I get help deciding?

Please call us at 678-883-2229  or email us at info@atlantababybaskets.com we will be happy to help you.

 

OTHER INQUIRIES

What are your business hours? Are you open 24 hours a day?

No, we have certain business hours. We need to rest too! Our hours are Monday – Friday 9:00 AM – 6:00 PM Eastern Standard Time.

You can email us any time at info@atlantababybaskets.com if it is after hours. We do check for messages in the evening and we can get back to you that night or first thing in the morning.

Are you open year round?

Yes — we are open to take orders 365 days a year! Even Christmas!

How can my company be listed on the “Friend” sections of the Atlanta Baby Baskets website?

We love to link to and from friends and partners within our industry who share our same values. Please email us with a request for us to link to your website and we will be happy to review your site and provide you with our thumbnail logo (and web address) to place on your website.

How does Atlanta Baby Baskets handle and protect the personal information that I provide via their website?

AtlantaBabyBaskets.com is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, promotions, new products or services, or changes to this privacy policy. Our full privacy policy can be found here: http://atlantababybaskets.com/privacy-policy/